Privacy Policy
Last updated: November 8, 2026
Salon SiBelle ("we", "us") operates salonsibelle.ca and provides hair services at 169 Lees Avenue, Ottawa, Ontario. This policy explains what personal information we collect, why, and what you can do about it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.
Information we collect
- Booking details — name, phone number, email address, service requested, and appointment history. Bookings are processed by our scheduling provider, DaySmart Salon.
- Contact you send us — messages via phone, email, Instagram, Facebook or TikTok, including any photos or details you share.
- Technical data — our website is served through Cloudflare, which processes technical information such as IP address and browser type for security and content delivery.
- Photographs — images of your hair or the finished result, only with your consent (see below).
How we use it
- To schedule, confirm, change and deliver your appointments.
- To contact you about your booking, including reminders and follow-ups.
- To answer questions and provide aftercare advice.
- To keep records required for our business and tax obligations.
- To show examples of our work on social media, only where you have consented.
We do not sell your personal information, and we do not use it for third-party advertising.
Cookies and tracking
Our own pages do not set advertising or analytics cookies. When you continue from our site to our booking provider, that provider's own cookie and privacy policies apply. Your browser settings control cookies; blocking them may prevent the booking system from working.
Who we share with
- DaySmart Salon — appointment scheduling and client records.
- Cloudflare — website hosting and delivery.
- Meta and TikTok — only when you contact us there or we publish content; those platforms have their own privacy policies.
- Professional advisers — where required by law or to resolve a dispute.
How long we keep it
Appointment and contact records are kept while you remain a client and for a reasonable period afterwards to meet legal, tax and insurance requirements. Messages and photos are kept only as long as needed for the purpose they were provided.
Your choices
- Ask what personal information we hold about you, and request a copy.
- Ask us to correct information that is inaccurate.
- Withdraw consent to marketing messages at any time.
- Ask us to delete information we are not legally required to keep.
- Withdraw consent for us to use your photographs — we will remove the image from our channels on request.
Photographs of our work
We ask before photographing or publishing a client's hair. Consent is optional and never a condition of service. If you change your mind, tell us and we will take the image down from our website and social accounts.
Security
Access to client records is limited to staff who need it. Our website is served over HTTPS. No system is perfectly secure, but we take reasonable technical and organisational steps to protect your information.
Children
We collect only what is needed to provide a service to a child, with the consent of a parent or guardian.
Changes
If this policy changes, we will update the date at the top of this page.
Contact
Privacy questions or requests: call (613) 565-2100 or write to Salon SiBelle, 169 Lees Avenue, Ottawa, ON. We will respond within 30 days. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.